John Chambers - Cisco's Driving Force
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This case study was compiled from published sources, and is intended to be used as a basis for class discussion. It is not intended to illustrate either effective or ineffective handling of a management situation. Nor is it a primary information source.
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Case Details: |
Price: |
| Case Code |
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LDEN016 |
For delivery in electronic format: Rs. 300;
For delivery through courier (within India): Rs. 300 + Shipping & Handling Charges extra
ThemesCorporate Social Responsibility
Themes
Great Leaders |
| Case Length |
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11 Pages |
| Period |
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1991-2002 |
| Pub Date |
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2002 |
| Teaching Note |
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Not Available |
| Organization |
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Cisco Systems
Incorporated |
| Industry |
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Computer
Networking |
| Countries |
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USA |
Abstract:
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The case examines the leadership and managerial qualities of John Thomas Chambers (Chambers), who transformed Cisco Systems (Cisco) into a market leader
in the global networking industry. The case discusses how Chambers revolutionized the way sales and marketing were handled at Cisco. It details his
contributions in transforming Cisco into an e-company and the measures taken by
him to attract, recruit and retain human resources. The case also explains how
Chambers attempted to develop a customer-oriented, performance-driven yet
informal culture at Cisco. Finally, the case describes Chambers'crisis
management abilities when he was able to steer Cisco through a bad phase in
2001.
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Issues:
» Get an insight into the leadership qualities and management style of
John Chambers and how he transformed Cisco into a market leader in the
networking industry.
Contents:
Keywords:
leadership, managerial, John Thomas Chambers, Chambers, Cisco
Systems, market leader, global networking industry, Chambers, sales, marketing,
e-company, recruit, human resources, customer-oriented, performance-driven,
informal culture, crisis management abilities, bad phase, 2001.
John Chambers - Cisco's Driving Force
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